Help Center

Help Center

Welcome to the Engineer's Matrimony Help Center. Find answers to common questions and get support for your matrimonial journey.

Getting Started

How do I create an account?

Click the "Registration" button in the navigation menu, fill in your personal information, verification details (NID, Student ID, University), and complete the CAPTCHA verification.

What documents do I need?

You need a valid National ID (NID), Student ID, and university information to verify your profile.

Is registration free?

Yes, basic registration is free. We offer premium packages with additional features.

Profile Management

How do I update my profile?

Go to Settings → Profile after logging in. You can update your basic information, education, location, preferences, and more.

Can I upload multiple photos?

Yes, you can upload and manage multiple photos in your profile settings.

How do I change my privacy settings?

Navigate to Settings → Privacy to control who can see your profile and contact information.

Finding Matches

How does the search work?

Use the Search page to filter profiles by age, gender, religion, education, location, and other criteria to find compatible matches.

How do I send a connection request?

Visit a profile you're interested in and click "Send Connection Request". The other person will be notified and can accept or decline.

What happens after a connection is accepted?

You can view each other's full contact information (if shared) and communicate directly.

Premium Features

What are the benefits of premium packages?

Premium members get unlimited connection requests, priority profile listing, verified badge, and dedicated support.

How do I purchase a premium package?

Go to the Packages page, select your preferred package, and complete the payment through bKash or other available methods.

Safety and Security

How do I report suspicious behavior?

Use the Contact page to report any suspicious profiles or behavior. Provide the profile ID and details of the issue.

Is my personal information safe?

Yes, we use industry-standard encryption and security measures to protect your data.

How do I block someone?

Visit the user's profile and click the block option. They will no longer be able to contact you or view your profile.

Account Issues

I forgot my password. What should I do?

Click "Forgot Password" on the login page and follow the instructions to reset your password via email.

How do I delete my account?

Contact us through the Contact page with your deletion request. Your account will be permanently deleted within 48 hours.

Payment Support

Which payment methods do you accept?

We accept bKash and other authorized payment gateways displayed during checkout.

Can I get a refund?

Refunds are available within 7 days of purchase for specific reasons. See our Sales and Refunds policy for details.

Technical Support

The website is not working properly. What should I do?

Try clearing your browser cache and cookies. If the issue persists, contact us with details about the problem.

I can't upload my profile picture. Why?

Ensure your image is in JPG, JPEG, or PNG format and under 5MB. Clear your cache and try again.

Still Need Help?

Can't find the answer you're looking for? Visit our FAQ page or Contact us for personalized support.